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The Achiever Newsletter

Communication Keys for Success

By Jeffrey W. Drake, Ph.D.

Improving communication is a major need for many organizations.

Whether you are a manager, supervisor, or frontline employee, there are always opportunities to improve communication. Often, communication problems occur when people don't pay attention to the basics. Here are five keys to better communication.

Focus on the Situation or Behavior

When communicating, focus on the situation or the behavior occurring, not the person. This allows you to better communicate with the other person, rather than to seemingly pick on them. People tend to be more open to discussing the situation they are in or their behavior. When it gets personal, there is less willingness to change.

Focus on the Positive

Focus on the positive aspects of the other person to build the other person's self-esteem. By looking at something positive about the other person, you can better deal with areas needed for improvement.

Look for "Win-Win" Opportunities

Look for opportunities where both you and the other person benefit—"win-win" situations where both of you can develop. In today's rapidly changing world, managers, supervisors, and frontline employees can always learn from each other.

Strive for Open Communication

Strive for open and direct communication with others. A manager or supervisor can speak in a direct and clear manner and still show respect for the other person. Clear expectations provide direction for a job well done.

Share Information

Share appropriate information with others. Organizations are realizing that they are all on the same team. Better sharing of information means that managers, supervisors and frontline employees are better informed and can provide improved customer service.

Publication Date: Summer 2000

Jeffrey W. Drake, Ph.D., is a professional speaker and consultant for AchieveMax®, Inc., a firm specializing in custom-designed keynote presentations, seminars, and consulting services. Jeff has made presentations ranging from leadership to empowered teams and project management to communication styles for a number of industries, including education, financial, government, healthcare, and manufacturing. For more information on Jeff's presentations, please call 800-886-2629 or fill out our contact form.

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